Resolution Center

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How to set Hirefluent as a vendor – United Kingdom

Address

72 Chase Side, Suite 2, London, United Kingdom, N14 5PH

Phone

(+44) 7440451998

Registration Number

12987843

Still need help?

Whether you have questions or you would just like to say hello, contact us. We’re here for you.


Frequently Asked Questions

Support Portal

Incomplete

When an order is marked as Incomplete, the buyer is required to submit the requested information for the seller to start the order.
However, if the seller has enough information to start working, they can choose to Skip requirements and move the order to “In Progress“.

In Progress

When an order is marked as In Progress, the buyer has replied to the seller’s instructions.
The seller is expected to deliver within the stated time frame set by the seller on the Order page.

If an order that was placed, but the information required from the buyer wasn’t submitted, then you will see that the order is Awaiting Requirements.

Delivered

When an order is marked as Delivered, the seller has sent a delivery message for the buyer to review.
A buyer can accept the delivery with a review, extend the review timeframe or request revisions to be made to the order

Note: Orders will be marked as “Complete” three days after the order is delivered—as long as the buyer doesn’t request revisions or complete the order by adding a review.
Gigs that require shipping will take 14 days to be automatically marked as “Completed“.

Rejected

When an order is marked as Rejected, the buyer hasn’t accepted the order.
If this happens, the seller will have the option to resend the buyer the completed files/proof of work based on the buyer’s feedback and requirements.

In Revision

When an order is In Revision, the buyer has required the seller to revise the delivery to better fit the requirements sent.
The seller is prompted to deliver again, and both parties are encouraged to communicate on the Order page to sort out any issues with the delivery. 

Note: Even though the order timer keeps ticking down after the order is marked as “Rejected“, the seller is not timed on delivering the revisions. The on-time delivery statistic only measures the first delivery made on the order. 

Completed

The order is marked as Completed when a seller delivers an order and a buyer leaves a review.
In addition, if a seller delivers an order and the buyer does nothing for three days (e.g., doesn’t accept or reject the order), the order will be automatically marked as Complete after those three days.

Note: The order’s status cannot be reversed once an order is marked as “Completed“. Buyers can continue to communicate with the seller via Inbox messages (if further work on the order is required). 

Very Late

When an order status is marked as Very Late, this means that 24 hours have passed since the order was marked as “Late“.

Similar to what we’ve explained above, the buyer is now able to cancel the order within the Order page using the Resolution Center—however, it is not a mutual cancellation request. Very Late orders that are cancelled will be immediately cancelled.

Hirefluent hosts both online and offline services. Here are some safety tips for Gigs that need face-to-face meetings.

These safety tips are suggestions. The use of local services is at your own risk. Hirefluent is not responsible or liable for buyer/seller behavior. See our Terms of Service

Something to report?

If you attended a meeting and the buyer/seller acted unprofessionally—regarding the order, by asking for personal or payment details, or similar—report it to Customer Support 

Before & after meeting

Some points to consider before (and after) meeting a buyer/seller.

 

Communications

Make sure you only message using your Hirefluent Inbox—don’t use your personal email (potential malware or virus issues) or any social networking profiles.

Think about the following:

  • Have the online communications been polite and professional?
  • Did they ask for personal details, payment, something else?
  • Did they ask overly personal questions?

Phone number

Try not to share your personal home/mobile phone number. 

Check if your region has a free voice account similar to Google Voice.

 

Private information 

Do not share the following info:

  • Identification: National ID, social security number, driver’s license, passport, etc.
  • Address: Home or work
  • Phone number: Home, work, mobile
  • Bank or payment info
  • Per our Terms of Service, payments are only made via Hirefluent
  • When you pay via Hirefluent, Customer Support can help if there is a payment issue

 

Getting ready to meet  

Keep a few safety measures in mind when meeting a buyer/seller in person.

Search online 

Did you try and learn something about the other person?

  • Search the internet, try LinkedIn, etc.
  • Is there a profile picture? You can do a reverse online search

Share meeting info 

  • Tell a trusted person the meeting address and start/end times
  • Charge your phone and maybe add a tracking app
  • Arrange your own transportation

Learn the location

  • Try to meet in a public place
  • Unfamiliar with the meeting locale? 
    • Search for info about the neighborhood
    • Arrive early to look around
  • Meeting at a private address? If it concerns you…
    • Ask about pets, ex. Large dogs!
    • Ask if there will be disturbances, ex. children

Arrive at the meeting

Don’t enter or leave immediately…

  • If you are uncomfortable with the meeting location or conditions
  • If you feel uncomfortable with the conversation
  • If you think a participant is under the influence of alcohol or drugs

If the meeting goes ahead, keep in mind that you should always keep your food and/or drink in view at all times.

The Resolution Center is a great resource to solve issues quickly and easily between a buyer and seller, without the need to contact Customer Support

Accessing the Resolution Center

  1. Go to your Home page > select the order you want to resolve (click View).

  2. Click Resolution Center—located on the right side of the main menu
  3. Contact support team will review your order and help cancel the order

Get an order update

Buyers can message sellers for an update on their order before the Gig is complete. In this case, the Seller has up to 48 hours to respond and provide an update.

If the seller doesn’t reply within 48 hours, the order will remain active, however, your buyer’s dispute will be closed.

 

Ask your seller to cancel an order

When you request to cancel an order, your cancellation request and comments are sent directly to the seller. Both you or your seller will receive the other party’s feedback once a dispute or request for cancellation has been submitted.
Sellers have up to 48 hours to accept or decline your dispute requests.

Note: Disputes submitted through the Resolution Center are sent to the other party and can be viewed on the Order page. They are NOT sent to Customer Support, nor are they notified of the dispute.
 

Open disputes

If there is already an open Resolution Center request within the same order, you must withdraw your dispute and then cancel the order.

If you would like to cancel an order with an open dispute, you’ll need to withdraw your dispute (via the Orders page), and then you’ll be able to cancel the order.

You won’t be able to open a new dispute if your dispute is in the process of resolving one of these issues:

  • Requested to Extend delivery date
  • Asked to Get an order update
  • Requested to Cancel order

 

Forced cancellation

If a seller is late with their delivery—and there was no mutual agreement about extending the delivery date—after 24 hours of the expected delivery, you can cancel without approval from the seller.

 

 

 

Early Payout provides eligible sellers with the option to make their earnings available for withdrawal, prior to the safety clearance period being over. The Early Payout feature aims to help sellers improve their cash flow.

Please note: Early Payout is only available to selected sellers.

FAQs

1. What are the eligibility criteria required for Early Payout?
Eligibility is determined based on your sales and performance history, quality measures, and compliance with Fiverr’s Terms of Service and Community Standards. Your eligibility is automatically defined and can change on a daily basis.

Please note: Currently, Early Payout is not available to everyone, and we are not accepting requests at the moment.


2. What are the fees?
The standard fee is 1%. 

3. Why don’t I have Early Payout option for all my orders? 
Auto-complete orders cannot be cleared with Early Payout.

4. How does Early Payout affect my withdrawals?
The feature only clears your earnings at an earlier stage. The actual withdrawal still needs to be completed through the standard withdrawal process. 

Before you commit to working with a company or a professional, you usually like to know who exactly it is that you’ll be doing business with. Maybe you google them, check out their LinkedIn profile, or take a look at their other social media channels. At the end of the day, we all like to know a little bit about the people we’re trusting with our hard-earned money, and this is no less true for buyers on Hirefluent.
 
On Hirefluent, the first thing most buyers will do, before they click the “purchase” button, is check out your Seller Profile. It’s important to invest some time and thought into your profile. From your picture to your description, think of your profile as a way to declare yourself, your skills, and why your buyer should choose you.

Use these tips below to focus on crafting a page that displays exactly who you are and what makes you unique.

 

Showcase you and your business

When it comes to making your Profile stand out, it’s really about showcasing who you are, why you do what you do, and the principles that guide your work.

Treat your profile as an opportunity to introduce yourself to potential customers, and create a space where they can get to know you and your professional style. A great profile inspires confidence and enthusiasm in buyers, and is an important part of building your Hirefluent business!

Display your skills

No matter what category your Gig is in—graphic design, programming, writing, or anything else—it’s important to find a creative way to demonstrate why you are the best choice for that category, through your profile.

For example, If you’re a designer then you should have an awesome and visually intriguing profile picture. If you’re a writer then your description should be engaging and well-written.

While it’s important to keep your profile professional, you should also let your quirks and unique personality shine through. Whether you want to wear your favorite band’s t-shirt in your profile picture (even if it’s a professionally done headshot) or reference your hobbies in your description, show that you bring something special to the table. The key is to keep it simple and subtle—remember it’s all about the Gigs.


Show your true face

It’s human nature to want to see the face of the person you’re communicating with. Having a Profile Picture that clearly shows your face will make your Profile look more professional and will show buyers that they’re working with a real individual person.

Learn more with Perfect your profile picture.


Use your description space wisely

While it’s good to put fun or light-hearted touches to your description, remember that each word takes up valuable real estate. Don’t waste space on too many things that are off-topic.
We suggest that you:

  1. Focus first on writing a clear and sharp description of who you are.
  2. Edit and tweak it to make it more personable within the space limits.